Conflict management course  

A 1-day course in conflicts and conflict management 

The course will focus on:  

• Understanding conflicts 
• The concept of conflict 
• That conflicts play a part in development and change and are therefore not only negative, with a winning side and a losing side.  
• That there is almost always a positive intention underlying a conflict 
• Types of conflicts 
• Dynamics in conflicts
• Why conflicts easily escalate
• Mechanisms of perception 
• Conflict escalation and the Conflict Ladder 
• Conflict management tests and conflict management styles
• Escalating and de-escalating language and behaviour
• How conflicts can be managed constructively
• Positions
• The process of managing conflicts
• Mediation 

The structure of the course will be through presentations, tests, small exercises that focus on everyday conflict experiences among the participants, and group and plenary discussions.