Conflict management course
A 1-day course in conflicts and conflict management
The course will focus on:
- Understanding conflicts
- The concept of conflict
- That conflicts play a part in development and change and are therefore not only negative, with a winning side and a losing side.
- That there is almost always a positive intention underlying a conflict
- Types of conflicts
- Dynamics in conflicts
- Why conflicts easily escalate
- Mechanisms of perception
- Conflict escalation and the Conflict Ladder
- Conflict management tests and conflict management styles
- Escalating and de-escalating language and behaviour
- How conflicts can be managed constructively
- Positions
- The process of managing conflicts
- Mediation
The structure of the course will be through presentations, tests, small exercises that focus on everyday conflict experiences among the participants, and group and plenary discussions.
Contact us to schedule an appointment or learn more
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