We have worked on resolving various types of conflicts in organisations, since 1994.
This may be within a board of directors, between the board of directors and the executive board, in a management team, between two managers, between managers and employees, between employees, between an organisation and their customers, or between individual employees and people in an organisation where they, for instance, are recruited as consultants.
Example of a conflict and conflict-management program
09.00 Coffee and welcome
09.45 Theme of the day: Conflicts and conflict management.
We focus on you and your role in the conflict, and in the conflict resolution – both in theory and through several practical solutions.
Analysis of one’s own conflict – determination – reluctance
13.15 Previous topic continued
Cooperation concerning identifying and resolving conflicts.
Recess, fresh air, and an outdoor exercise.
19.00 Individual conflict tests, group work, and collective recap.
- Learning to evaluate the risk of conflict in various situations.
- Understanding the motives behind conflicts.
- The ability to analyse the level of conflict, and determining opportunities and possibilities to intervene.
- Training conflict management – learning how to intervene in a conflict.
- Learning to prevent conflict.
- Identifying your personal conflict profile.
Form and content:
- Formulating and communicating knowledge.
- Analysis of one’s own conflict.
- Models to understand and work with conflicts.
- Working on identifying different types of conflicts.
- Training in intervening in and de-escalating conflicts.
- Dialogue and understanding.